Frequently asked questions

I can't log in (anymore)
Do you have problems logging in? No worries, this can probably be solved quickly. Below you will find the most frequent problems and solutions.   Staat...
Fri, 10 Nov, 2017 at 12:14 PM
Why am I not able to continue within a module?
This can be caused by the following:  Your therapist still needs to provide feedback before you can proceed.  There is a pause scheduled within your mo...
Fri, 10 Nov, 2017 at 1:30 PM
I would like to edit something. Is that possible?
Yes and no. Some things that you have filled in within Minddistrict you can edit later on. Others not.   What you CAN edit:  Your exercises in your m...
Fri, 10 Nov, 2017 at 1:35 PM
Can I print my modules?
Yes, you can print modules, diaries and other information from your browser. The way this works is different for each browser. In many browsers, you can do t...
Fri, 10 Nov, 2017 at 1:41 PM
I receive many email notifications. Can I change the number of emails?
Yes, that's possible. We send you e-mail notifications so you stay up to date with new activities within your Minddistrict environment. For example, wh...
Mon, 20 Nov, 2017 at 10:01 AM
I have problems with video calling
You start a video conversation from your Minddistrict platform. To be able to use the video call functionality, you need the VidyoDesktop program (or VidyoM...
Fri, 10 Nov, 2017 at 2:45 PM
Is my data stored securely?
Yes. At Minddistrict, the security of your personal data has top priority. You can read more about this in our security statement.  
Fri, 10 Nov, 2017 at 11:35 AM
I can't find the answer to my question here.
It's a shame that you couldn't find the answer to your question here!  Please contact your therapist or the provider of your Minddistrict acco...
Fri, 10 Nov, 2017 at 2:31 PM
What are the technical requirements for using Minddistrict?
Minddistrict can be used on all computers, laptops, tablets and smartphones. You can use Minddistrict as a web application and as an app on your smartphone....
Thu, 4 Oct, 2018 at 2:08 PM