Video calling allows you to have secure conversations with your therapist at a distance, using the Minddistrict platform. This page offers a number of short instructions and tips. So you can have a trouble-free video session with you care giver.


Video sessions are available on your computer, laptop, mobile phone or tablet. Use Google Chrome for using the Minddistrict platform, unless you’re using an iPhone or iPad. In that case, use the (standard) Safari browser.

Unfortunately, video sessions aren’t available in the Minddistrict app; always sign in using your browser.

Logging in

You need a Minddistrict account in order to use the video calling functionality. If you don’t have one, please ask your care giver to create an account for you. Did your care giver create an account for you, but are you experiencing difficulties logging in? We’ll help you with that here.

See the video

This video shows you how to use video calling in Minddistrict.

Was that too quick? Do you prefer reading to watching a video? Or are you looking for a specific step? 

We’ll go through the steps below, one by one.

The call


1. Your care giver starts the call at the agreed time (top right).

2. Allow the browser to use your camera and microphone (note: a new confirmation box appears, often on the top left).

3. That’s it! You’re in the video call.

Internet connection

Are you worried about the speed and quality of your internet connection? Go to to check the connection speed. A minimum speed (for both download and upload) of 2Mbps is needed. Increase bandwidth by temporarily closing other programs and browser screens.


Further information

If you’re looking for more information on video sessions, click here. Are you experiencing difficulties using the functionality? Find the trouble shooting page here.