Do you experience problems logging in? Don't worry, there is probably a fast solution. Below, you can find the most frequent problems and solutions for logging into a web browser on your computer, laptop, tablet or mobile.


My email address and/or password are incorrect

You are being informed that the email address and/or password are incorrect. This may have several causes. Please check the following tips:

  • Did you make an error when typing your email address and/or password?

    Please try again.

  • Do you have a Minddistrict account?

    It is possible that an account has not been created for you yet. Your therapist can do this for you (or you can do it yourself which is possible in some platforms). As soon as an account has been created, a welcome email will be sent to you. Follow the instructions in the email to create a password and login. The button in the welcome email is valid for 7 days and can be used only once.

    Is the button no longer working? Your therapist can have the welcome email sent to you again.
  • Was the correct email address used for creating your account?

    Ask your therapist to check the email address for correctness and/or spelling errors.

  • Are you logging in on the right platform?

    Check the web address (URL) of the platform. If necessary, ask your therapist for the correct web address. This can also be found in the welcome email.

I have forgotten my password

If you have forgotten your password, you can click on the link 'Forgot password?' on the login page. You will then be asked to enter an email address. Enter the email address that is linked to your Minddistrict account. You will then receive an email with a button to create a new password. The button in the email is valid for 1 hour and can be used only once.

I am not receiving the email I requested through the 'Forgot password?' option

You have clicked on ‘Forgot password?' and entered your email address, but you did not receive an email to reset your password. Check the following tips:

  • Did you make an error when typing the email address?

    Please try again.

  • Did the email end up in your spam/junk folder?

    Check the spam/junk folder in your email inbox.

  • Do you have an account with Minddistrict?

    It is possible that an account has not been created for you yet. Your therapist can do this for you. As soon as an account has been created, a welcome email will be sent to you. Follow the instructions in the email to create a password and login. The button in the welcome email is valid for 7 days and can be used only once.

    Is the button no longer working? Your therapist can have the welcome email sent to you again.
  • Was the correct email address used when creating your account?

    Ask your therapist to check the email address for correctness and/or spelling errors.

  • Are you logging in on the right platform?

    Check the address bar of the web browser. If necessary, ask your therapist for the correct web address. This can also be found in the welcome email.

I need help with choosing a password

It is important to be careful with your password so that others cannot access your data. Below you can read a number of tips to help you with this:

  • Use a strong password

    First, make sure you have a ‘strong’ password. Strong passwords are difficult for computers to guess or hack. You can make your password stronger by using numbers, capital letters and other special characters (such as question marks or exclamation marks) in addition to normal letters.

  • Use a password generator

    The more unpredictable you make your password, the stronger it is. You can use an online password generator to help you create a strong password. You can specify the requirements of your password. An example of a password generator is LastPass generator(Opens in new window).

  • Use a password manager

    It would be safest to use a different strong password for each account. To help you to remember all of these passwords, you could use a password manager on your computer, laptop, tablet or mobile. With a password manager, all of your passwords are stored securely. Many of these password managers can also generate strong passwords for you. An example of a password manager is LastPass manager(Opens in new window).

  • Create a passphrase

    Passphrases are good if you have a hard time remembering complicated passwords. Phrases are easier to remember and they are long, which makes them difficult to crack. In addition, make sure they are unpredictable. A password phrase like "IDrink3CoffeePerDay!" is reasonably predictable and easier to crack than, for example, a password phrase like "IDrink3CoffeePerDay!ButIAlsoDrink2Tea!".

  • Change your password regularly

    It is recommended that you change your password regularly to protect your personal data. It is especially important to do this immediately if you think your password has been guessed by a person or computer.

My account has been deactivated

When your account is deactivated, it means that your account is inactive and you can no longer log in to it. Your data has not been deleted. You can ask your therapist to reactivate the account.

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Read more about logging in as a therapist